Hilltop Retro DOES NOT carry or accept any Trading Cards. Thank you for understanding!!!

Policies

Please click on each heading to expand the policy:

Return AND EXCHANGE Policy

At Hilltop Retro, we are dedicated to providing quality retro video games, consoles, and accessories. We understand the unique nature of vintage items and strive for your satisfaction. Due to the collectible and often unique nature of our retro inventory, and to prevent "rental" or unauthorized copying of software, we adhere to a fair but strict return policy. We want you to be confident in your purchase from Hilltop Retro. If an item you purchased is found to be defective or significantly not as described at the time of purchase, we offer the following:

Item Exchange or Store Credit:

New Goods: Unopened new goods may be returned or exchanged for any reason in salable condition within 14 days for full refund or store credit.
Used Goods: Used goods may be returned or exchanged within 14 days for a refund or store credit. We reserve the right to assess a 20% restocking fee for any reason.
Consoles & Hardware: If a console or game playing hardware is defective or non-functional within 30 days of purchase, we will attempt to repair the item, make an exchange of the same item (if available) or provide store credit equal to the purchase price, in that order. No refunds past the initial 14 day return period for new or used goods.
Games, Peripherals and Accessories: If a game, peripheral or accessory is defective or non-functional within 30 days of purchase, we will attempt to repair the item, make an exchange of the same item (if available) or provide store credit equal to the purchase price, in that order. No refunds past the initial 14 day return period for new or used goods.
Hyperkin Consoles & Accessories: New Hyperkin consoles and accessories are backed by a 2-year manufacturers warranty. It is recommended you go to https://hyperkin.com/warranty-hyperkin and register your items.
Split Refunds: There will be no partial cash/credit refunds. Refunds will only be issued via store credit or by the original payment method.
Proof of Purchase: A valid receipt or proof of purchase (email or text message) is required for all returns and exchanges. Items without proof of purchase or a receipt past the return period cannot be returned, but may be traded in for current store credit trade value.

Conditions for Returns/Exchanges (Defective Items Only):

Original Condition & Contents: Items must be returned in the physical condition they were sold in, with all original components, packaging (if applicable and present at time of sale), manuals, and accessories. Any signs of tampering, disassembly, or significant physical damage not present at the time of sale (drops, spills, etc.) will void the return eligibility.
Verification of Defect: All returned items will be tested by our staff to verify the reported defect. If the item is found to be fully functional, the return or exchange may be denied for items past 14 days date of sale.
Store Credit Only for Defective Items: For qualifying defective items, refunds will be issued as store credit only, or an exchange for the identical item if available. No cash refunds will be given.

Non-Returnable Items (Unless Defective as per policy above):

Any and All "As-Is" Sales: Any items explicitly marked and sold "AS-IS" are final sale and non-returnable, even if defective. This will be clearly indicated at the time of purchase.
Opened New Merchandise: Any new, sealed merchandise (e.g., new in box games, collectibles) that has been opened cannot be returned or exchanged unless proven to be defective at the time of sale.
Gift Certificates: Gift certificates are non-refundable and cannot be exchanged for cash. Please see the Gift Certificate Policy in the next policy group for full details.

Important Notes:

This policy only applies to in-store purchases at Hilltop Retro in Chardon, Ohio.
Refunds in lieu of store credit will be addressed on a case by case basis.
We reserve the right to deny any return or exchange that does not meet the criteria outlined in this policy.
We are very knowledgeable and happy to test games and hardware before purchase to ensure functionality. Please ask if you have any concerns.

Thank you for supporting Hilltop Retro!

Gift Certificate Policy

All Gift Certificate Sales Are Final and Non-Refundable.

Lost, Stolen, or Damaged Gift Certificates:

Hilltop Retro is not responsible for lost, stolen, or damaged gift certificates. We are unable to replace them, even if you have proof of purchase.

Treat your gift certificate like cash.
Keep it in a safe place.
We cannot replace the value of a lost, stolen, or unreadable (damaged) certificate.

Using Your Gift Certificate:

Present your physical gift certificate at the time of purchase.
Gift certificates are redeemable for merchandise only at Hilltop Retro in Chardon, Ohio.
They cannot be redeemed for cash, returned for a refund, or used to purchase additional gift certificates.
Gift certificates do not expire and have no dormancy fees.

We appreciate your understanding of this policy, which helps us maintain the security and integrity of our gift certificate program.

PRIVACY POLICY

Last Updated: July 13, 2025

At Hilltop Retro, located in Chardon, Ohio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or interact with us.

1. What Information We Collect

As a retro video game store, our primary interactions are in-person. We generally collect limited personal information. This may include:

When you make a purchase:

Transaction Information: Details about your purchase (e.g., items bought, price, date, time).
Payment Information: If you pay by credit or debit card, your payment information is processed securely by our payment processor. We do not store full credit card numbers on our systems.

When you sign up for our mailing list (optional):

Contact Information: Your name and email address.

When you engage in trade-ins or consignment (if applicable):

Identification Information: For certain transactions, we may be required by law to collect your name, address, phone number, and/or a form of identification. This is done solely for legal compliance and is stored securely.

Information you voluntarily provide:

If you ask a question, provide feedback, or participate in a survey, you may provide us with your name, contact information, and details related to your inquiry or feedback.

We do NOT intentionally collect sensitive personal information such as social security numbers (unless specifically required for a unique, high-value transaction or legal purpose, in which case we will inform you), health information, or biometric data.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process transactions: To complete your purchases and manage returns or exchanges.
To communicate with you: If you've opted into our mailing list, we use your email to send you updates about new inventory, promotions, events, or store news. You can opt-out at any time.
For legal and regulatory compliance: To meet our obligations under local, state, and federal laws (e.g., tax records, trade-in regulations).
To improve our services: We may use aggregated, anonymized transaction data to understand customer preferences and improve our inventory and store experience.
For security and fraud prevention: To protect our business and customers from fraudulent transactions.

3. How We Share Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Payment Processors: We share necessary payment information with secure third-party payment processors to complete your transactions. These processors are obligated to protect your information.
Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our customers or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We would notify you of any such change in ownership or control of your personal information.

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, or disclosure. These measures include:

Using secure payment processing systems.
Limiting access to personal information to authorized employees who need it to perform their job duties.
Maintaining physical security measures in our store.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Choices and Rights

Mailing List Opt-Out: If you have opted into our mailing list, you can unsubscribe at any time by following the instructions in the emails you receive from us or by contacting us directly.

Access to Information: You may request to review the personal information we hold about you. Depending on the nature of the request and our ability to verify your identity, we will do our best to provide you with access to your information as required by applicable law.

6. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our premises and/or website (if applicable) with a revised "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Hilltop Retro
105 B South St
Chardon, OH 44024

440-214-9009

info@hilltopretro.com

www.hilltopretro.com

TERMS OF REPAIR AGREEMENT

Last Updated: October 27th, 2026

By dropping off or submitting any video game console, controller, accessory, or game cartridge for repair or modification to Hilltop Retro, you ("Customer") agree to the following terms and conditions:

1. Scope of Services Offered

Hilltop Retro provides hardware repair, maintenance, battery replacement, and cosmetic modification services strictly limited to the following:

Battery Replacements: Game Cartridges, Game Boy Advance SP, Nintendo DS/DSi, Nintendo 3DS, Wii U GamePad, and internal system/clock (CMOS) batteries (Wii, Wii U, GameCube, Dreamcast, PS2, PS3, PS4, PS5).
Console Repairs: Original Xbox capacitors (clock & power), PS2 Slim laser replacement, PS3 Slim laser replacement, Xbox and Xbox 360 optical drive belt replacement, and NES 72-pin connector repair/replacement.
Controller Repairs: Nintendo Switch Joy-Con analog stick replacements (standard and Hall-Effect upgrades) and thumbstick cap replacements.
Cosmetic Modifications: Joy-Con shell swaps, Switch Pro Controller shell swaps, Game Boy (DMG) and Game Boy Advance (AGB/AGS) IPS screen upgrades, and console/handheld shell replacements for Game Boy (DMG, Pocket, Color, GBA, GBA SP), NES, SNES, N64, GameCube, and Dreamcast.

2. Excluded Services (Services Not Offered)

To maintain the highest quality standards and avoid over-promising, Hilltop Retro explicitly DOES NOT perform the following repairs at this time:

HDMI port replacements on PlayStation or Xbox consoles.
Thumbstick drift repair on PlayStation controllers, Xbox controllers, Wii U GamePads, Switch Pro Controllers, or Nintendo Switch Lite systems.
Nintendo GameCube optical disc drive repairs (disc reading failures).
Screen or hinge replacements on Nintendo DS, DSi, or 3DS systems.
If an unlisted repair or modification is needed, please consult with store staff. We reserve the right to decline any repair or recommend trusted third-party vendors.

3. Diagnostic Fee, Quotes, and Pricing

All pricing and repair schedules are estimates subject to change based on part availability, item condition, and unexpected hardware issues discovered during disassembly.

If additional parts or repair steps are necessary beyond the initial agreement, Hilltop Retro will contact the Customer for authorization prior to proceeding.

If Hilltop Retro determines an item cannot be repaired, no further labor charges beyond any initial diagnostic assessment (if applicable) will be billed.

4. Data, Save File, and Firmware Disclaimer

Game Cartridges: Battery replacements for retro game cartridges require desoldering power from the internal SRAM. Existing save data will be lost during battery replacement unless otherwise explicitly specified in writing.
Consoles & Storage: While repair procedures focus on hardware, Hilltop Retro is not responsible for data loss, corrupted saves, or loss of digital content on console internal storage, memory cards, or hard drives. Customers are strongly encouraged to back up their data prior to drop-off.

5. Pre-Existing Conditions & Hidden Damage

Older electronic components (capacitors, ribbon cables, plastic housings, and trace lines) are susceptible to age-related degradation, prior corrosion (e.g., leaking batteries/capacitors), or previous improper repair attempts by third parties.

Hilltop Retro is not liable for pre-existing internal damage or secondary hardware failure that becomes evident during normal disassembly or testing procedures and may refuse a repair in these circumstances.

We reserve the right to immediately decline or discontinue service, reassemble and seal the device, and return it unserviced if we discover infestation (e.g., insects, bedbugs) or biohazard contamination (e.g., animal urine or waste).

6. Manufacturer Warranty & Cosmetic Mods

Opening or modifying any gaming hardware voids original manufacturer warranties. While many warranties have expired, please keep this in mind for goods that are still within the manufacturer warranty timeframe.

Cosmetic modifications (shell swaps, IPS screens, etc.) involve aftermarket third-party parts. Minor manufacturing variances in aftermarket plastics or shell fitment may occur.

7. Warranty on Repairs

Repair Workmanship: Hilltop Retro provides a 30-Day limited warranty on labor and replaced parts, effective from the date of pickup.

Exclusions: The warranty covers only the specific repair or part replaced. It does not cover accidental damage, drops, liquid exposure, customer tampering, power surges, or unrelated component failures occurring after pickup.

8. Unclaimed Items Policy (Ohio Law Compliance)

Items left at Hilltop Retro following completion (or notification of non-repairability) must be picked up within 60 days of initial notification. Items unclaimed after 60 days will be deemed abandoned and become the property of Hilltop Retro to sell, recycle, or discard to cover unpaid labor and storage costs, in accordance with applicable Ohio state laws.

9. Limitation of Liability

To the maximum extent permitted by Ohio law, Hilltop Retro's total liability for any damaged or lost item surrendered for repair is strictly limited to the fair market replacement value of the physical item in the condition it was received. Hilltop Retro shall not be liable for indirect, incidental, or consequential damages.

Customer Acknowledgment

By leaving your equipment with Hilltop Retro, you acknowledge that you have read, understood, and agreed to the terms outlined in this agreement.

Military Discount Policy